NuMind Health Privacy Commitment
Effective as of May 1, 2023
We are passionate about the protection of your Personal Information and Personal Health Information and committed to respecting your privacy.
NuMind Health policy to protect your privacy
By accessing or using NuMind Health Services, you understand that your information will be treated in accordance with this NuMind Health Privacy Commitment (“Privacy Commitment”). Our Privacy Commitment and practices are consistent with the principles of Privacy by Design in the development and review of our products and services.
If you do not want us to collect, use or disclose your Personal Information or Personal Health Information in the ways identified in this Privacy Commitment, you may choose not to use NuMind Health Services.
The following definitions apply to this Privacy Commitment.
You – An individual who uses, or registers to use, our Services.
Medical Record – A record of your Personal Health Information. This may include but is not limited to:
- the name(s) of your Healthcare Practitioner(s) at each visit;
- patient identification (i.e., name, address, phone number, personal health number, contact person in case of emergencies) and a medical history;
- any photos you upload for use by your Healthcare Practitioner
- records of examinations carried out by Healthcare Practitioners and clinical notes for each patient encounter;
- requisitions for treatment or investigation;
- consents to treatment obtained in writing;
- records of treatment you receive from Healthcare Practitioners through our Services;
- reports of investigative procedures and reports of the results of laboratory, pathology, consultations, diagnostic imaging examinations or tests;
- diagnoses; and
- a record of missed and/or canceled appointments.
Your Medical Record excludes your NuMind Health account profile.
Healthcare Practitioners – Practitioners that provide or assist in the provision of healthcare through our Services, which may include physicians, nurse practitioners, registered nurses, psychologists, psychiatrists, dietitians, and mental health therapists.
Personal Health Information – Any Personal Information regulated under applicable health privacy legislation in the countries in which we operate, including information that relates to an individual’s physical or mental health and healthcare including health history, the provision of healthcare to the individual, payments or eligibility for healthcare, healthcare provider, substitute decision-maker, health card number or other healthcare-related personal identification numbers, or any other information that is collected in the course of providing health services to the individual, including information contained in your Medical Record.
Personal Information – Any information about an identifiable individual, other than business contact information used to contact the individual in their business or professional capacity.
Personal Information does not include de-identified or aggregated information that cannot reasonably be associated with a specific individual.
Services – The NuMind Health website NuMindHealth.com and our physical clinics.
NuMind Health – In this Privacy Commitment, the words “we”, “us”, “our” or “NuMind” refer to NuMind Health Inc.
NuMind Health has overall responsibility for protecting the privacy of your Medical Records and other Personal Information and we are directly accountable to you.
When you access or use our Services, you consent to our collection, use, disclosure, and storage of your Personal Information as described in this Privacy Commitment.
You can withdraw your consent at any time, subject to limited restrictions.
Collection and Use of Personal Information
We collect only the Personal Information required for us to establish and maintain a responsible healthcare and service relationship with you, to provide our Services, and to develop, enhance or market our products and services (including to send you relevant information about products and services that may be of interest to you) and to maintain and improve the security and functionality of the NuMind Health website.
We collect Personal Information to set up an account for you so that you can access and use the NuMind health-related services, including:
- Consultations with Healthcare Practitioners, virtually or in person
- NuMind Health Wellness Academy’s
- NuMind Health Retreats
We also collect other information from you as you use our Services:
- Website and device information
- Payment information or healthcare number
We may use Personal Information to send you relevant marketing messages. You can opt out of receiving them at any time.
Sharing and Disclosure of Personal Information
For continuity of care purposes, we may share Personal Information among your Healthcare Practitioners and others who assist in the provision of healthcare to you.
We will not disclose your Personal Information for any purpose other than what has been outlined in this Privacy Commitment or as permitted under applicable law unless we obtain your express consent. We disclose only the limited amount of Personal Information necessary to meet these purposes.
We do not sell your Personal Information to any third parties.
We may share your Personal Information with our service providers who are contracted to perform services or functions on our behalf where they require the information to assist us in serving you. We use contractual controls to protect this information and limit its use to what is necessary for the service provider to perform the service.
Access, Corrections, and Accuracy of your Personal Information
You can request access to or correction of your Personal Information by contacting us at Info@NuMindHealth.com
We rely on you to keep your Personal Information up-to-date and accurate so that we can serve you.
Storage and Location of your Personal Information
Your Personal Information, including your Medical Record for consultations conducted cannot be accessed from outside The Bahamas and/or Canada, with only a few limited exceptions.
Your Personal Information, including your Medical Record for consultations conducted in the United States, is stored in the United States and cannot be accessed from outside the United States, with only a few limited exceptions.
We retain Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Commitment or as required to meet legal or regulatory requirements.
Personal Information that forms part of your Medical Record must be retained for a period of time mandated by law.
Questions, Complaints, and Contact
You can always reach us at Info@NuMindHealth.com if you have privacy questions, concerns or complaints.